Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and EZ Live Productions LLC ("Company," "we," "us," or "our"), governing your access to and use of Show Caller, available at app.ezshowcaller.com ("Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Show Caller is a real-time show cue calling and crew communication platform designed for live event production professionals. The Service allows users to create show rundowns, manage cue sheets, and broadcast real-time cue information to crew members during live events.

3. Account Registration

To access the Service, you must create an account by providing a valid email address and password. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your account information is accurate and up to date

You must be at least 18 years of age to create an account. By registering, you represent that you meet this requirement.

4. Billing and Payment

How you pay depends on where you buy. Purchases made inside our iOS app are processed by Apple through the App Store and charged to your Apple Account. Purchases made on the web are processed by Stripe, Inc. ("Stripe"). EZ Live Productions LLC never receives or stores your payment card information.

Show Caller is available under the following plans:

• Single Show: $9.99 (one-time) — covers one show for 24 hours
• Multi-Day Pass: $19.99 (one-time) — covers every show you run for 7 days
• Monthly Subscription: $29.99 per month, billed monthly
• Annual Subscription: $239.99 per year (~$20/month)

Every new account receives one Single Show pass at no charge.

Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before that period ends. Your account is charged for renewal within 24 hours of the end of the current period.

If you subscribed through our iOS app, manage or cancel your subscription in your Apple Account settings on your device (Settings → your name → Subscriptions). We cannot cancel an App Store subscription on your behalf. If you subscribed on the web, cancel from the billing page in the app or contact us at info@ezshowcaller.com. Cancellations take effect at the end of your current billing period — no partial refunds are issued for unused time.

One-time passes are non-refundable once purchased, except where required by law. An unused pass does not expire — its window begins only when you first take a show live, not when you buy it. Once started, a Single Show pass covers that one show for 24 hours and a Multi-Day Pass covers every show on your account for 7 days. Building and editing a run-of-show never requires a pass.

A show that is already being called will not be interrupted if its pass runs out mid-show: calling remains available for a further 12 hours on a Single Show pass, and 24 hours on a Multi-Day Pass.

Refunds and disputes: Refunds for purchases made through the App Store are handled by Apple, not by us — see Section 12. For purchases made on the web, contact us at info@ezshowcaller.com within 7 days and we will review your request.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable federal, state, or local laws
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Transmit harmful, offensive, or disruptive content through the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Share account credentials or room codes for the purpose of circumventing billing
• Use the Service to harass, abuse, or harm other users

6. Intellectual Property

The Service, including its design, features, code, and content, is owned by EZ Live Productions LLC and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

You retain ownership of all content you create within the Service, including show names, cue sheets, and department notes. By using the Service, you grant us a limited license to store and process your content solely to provide the Service.

7. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion. You may delete your account at any time from the dashboard using the Delete Account button. Deletion is permanent and removes your shows, cues, notes, attachments and calling logs.

Deleting your account does not cancel a subscription bought through the App Store. Apple controls that billing and only you can end it, from your Apple Account settings. Cancel there before deleting your account.

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period as required by law or for legitimate business purposes.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We are not responsible for any disruption to live events caused by technical failures, network outages, or interruptions to the Service. We strongly recommend maintaining backup communication systems for critical live productions.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EZ LIVE PRODUCTIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Klamath County, Oregon.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by email or by posting a notice within the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Refund Policy

Purchases made through the App Store. Apple is the merchant of record for anything bought inside our iOS app, and all refunds are issued at Apple’s discretion under its own policies. Request one at reportaproblem.apple.com. We are not able to issue, approve, or override an App Store refund.

Purchases made on the web. Contact us at info@ezshowcaller.com within 7 days and we will review your request.

Monthly and annual subscriptions may be cancelled at any time — through your Apple Account settings if you subscribed in the iOS app, or from the billing page if you subscribed on the web. Cancellations take effect at the end of the current billing period. We do not issue partial refunds for unused subscription time.

If you experience a technical issue that prevented you from using the Service, contact us at info@ezshowcaller.com within 7 days of the issue and we will review your request on a case-by-case basis.

13. Apple App Store Terms

The following applies when you obtain Show Caller through the Apple App Store:

• These Terms are an agreement between you and EZ Live Productions LLC only, not with Apple. We, not Apple, are solely responsible for Show Caller and its content.
• Your use of Show Caller must comply with the App Store Terms of Service.
• Apple has no obligation to provide any maintenance or support for Show Caller.
• In the event of any failure of Show Caller to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to Show Caller.
• We, not Apple, are responsible for addressing any claims relating to Show Caller, including product liability claims, claims that it fails to conform to a legal requirement, and claims arising under consumer protection or similar legislation.
• We, not Apple, are responsible for the investigation, defense, settlement, and discharge of any third-party claim that Show Caller infringes that party’s intellectual property rights.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

14. Contact

For questions about these Terms, contact us at: